Conditions of Sale

Conditions of Sale

These Terms and Conditions govern the online sale of products offered by www.creaearredanegozi.it
The company ELLECI Costruzioni srls (hereinafter Crea e Arreda, Vendor) with registered office in Via Salvator Rosa, 9 - 80014 Giugliano in Campania (NA) and operational headquarters in Via Nuova Sant'Antonio, 20 - 80014 Giugliano in Campania (NA) P. Iva 09092061218, TEL. 081/3997521, email info@creaearredanegozi.it.

Art. 1 Conclusion of the contract

1.1 Orders are subject to acceptance by Crea and Arreda. Correct receipt of the order is confirmed by Crea e Arreda by means of an email response, sent to the email address provided by the Customer. This confirmation message contains the order number, order date, billing data and recipient of the goods, details and prices with separate VAT indication of the goods ordered, transport and additional services, payment method, CREA E ARREDA data, notes and warnings to the customer. Once the order has been received from the Customer and verified that payment has been made, CREA AND ARREDA will proceed to initiate the steps related to the production/shipping of the goods. It is understood that for verification of payment means the actual crediting of the amount to our bank account.
1.2 The offer of the products presented on the site is subject to their actual availability. In the event of unavailability of one or more products, CREA E ARREDA will notify the Customer, by telephone or by email, of the changes with respect to the order received.
1.3 All prices of the items offered by the site creaearredanegozi.it are exclusive of VAT, expressed in euros and refer exclusively to purchases made through the Internet, net of transport, assembly and installation costs. CREA E ARREDA reserves the right to change the displayed prices at any time, with inclusion of orders already accepted by the parties, which may be subject to price changes according to increases by manufacturers/distributors.1.4 The Customer declares himself made aware that the data sheets and images relating to the products may not perfectly correspond to the actual characteristics of each individual product and may differ slightly in color, size, accessory products, packaging and technical characteristics, and therefore, should be considered merely indicative.

Article 2 Acceptance of the General Conditions of Sale

2.1. The Customer, with the telematic submission of his purchase order, unconditionally accepts and undertakes to observe in his dealings with CREA E ARREDA these General Conditions, declaring that he has read them and accepts all the indications provided to him, also noting that the Seller does not consider itself bound by different conditions unless otherwise agreed in writing.
2.2 The Customer declares that he/she has reviewed the General Terms and Conditions before submitting his/her purchase order and agrees and obligates himself/herself, upon completion of the online purchase process, to print or save copy electronic and, in any case, keep these Conditions, already viewed and accepted, pursuant to and for the purposes of Articles 3 and 4 d. lgs. 185/99 and d. lgs. 206/2005.

Art. 3 Payment

3.1 The Customer can make the payment due by choosing from the following methods: Advance payment by bank transfer in the name of ELLECI Costruzioni srls, made within 24 hours of order confirmation and anticipated by e-mail to info@creaearredanegozi.it, including taxes and shipping charges.

By prior arrangement, a down payment can be made at the time of ordering and the balance can be paid upon receipt of notification that the goods are ready for shipment. In any case, payment must be made in advance of delivery.

Credit Card Payment via PayPal, the virtual pos for credit card payments or account balance if you have a paypal account. In this case you can choose payment in 3 or 4 installments, a service subject to approval by the service provider

Art. 4 Delivery

4.1 Delivery is understood to be made to the consignee's house number or to the different place indicated in the transport documents (d.o.t.), but in any case at the roadside. For unloading and deliveries made in ways that make exceptional and ancillary services indispensable, a fee will be payable by the Customer to cover the higher costs incurred (for example: deliveries to floors, both upper and lower, in Limited Traffic Zone or pedestrian island, inconvenient locations, delivery by appointment, minor islands or all other causes that characterize inconvenient delivery and any other case of excessive use of operational time). The service is to be requested at the time of ordering.
4.2 The goods will be delivered between 3 and 30 working days. After the confirmation of payment, the approximate date of delivery will be communicated, without prejudice to the lack of responsibility of CREA E ARREDA for the hypothesis of delay/ non-delivery due to unforeseeable circumstances or force majeure (by way of example only: accidents, explosions, fires, strikes, and/or traffic blocks, earthquakes, floods, heavy snowfall and similar events) or for causes however attributable to the carrier.
4.3 Unless otherwise specified, the courier will make delivery without notice and in any case, as a rule, from 2 to 7 working days. CREA E ARREDA is not responsible for any delays in delivery or additional charges borne by the Customer in the event that an incomplete or incorrect address is provided. The goods travel with regular transport document, is understood to be delivered to the place indicated by the Customer at the time of order confirmation, unless otherwise indicated. In case telephone notice has been requested, the courier will make a call to the number indicated by the recipient to notify the date of unloading. In any case, the telephone notice does not constitute delivery by appointment, with the notice the courier communicates the date of unloading to the consignee but does not give the right to request precise appointments from the carrier.

4.4 For overseas shipments, conditions and modalities are to be defined with CREA AND ARREST.

4.5 The ordered goods are covered by insurance guarantee for the entire stage of shipment. It is the Customer's responsibility to verify, upon receipt of the goods, the number of packages and the integrity of the product. In the event that the goods, upon verification with the courier, are damaged or not intact, the Customer has the right to indicate in the appropriate section of the courier form the "specific reserve", describing the damage and reporting it within 1 working day to CREA E ARREDA by phone at 081/3997521 or e-mail to info@creaearredanegozi.it, sending photos.
In the absence of reservation or timely objection disputes concerning the non-integrity of the delivered products will not be accepted.

4.6 In case of transport damage, once the damage is ascertained, CREA E ARREDA will communicate the correct procedure for the replacement or repair of the damaged good, requesting photos and documentation that will vary depending on the nature of the good, the damage and the carrier. It is the customer's obligation to follow up on CREA E ARREDA's communications as soon as possible, always remaining within the timeframe of 3 working days from delivery. In the absence of such timelines, CREA E ARREDA, reserves the right to cancel the request for replacement/restitution meaning the customer's request waived. In case of defectiveness requiring replacement, CREA E ARREDA will first collect the damaged good and then send back the good subject to replacement

Art. 5 Warranty

5.1 Creaearredanegozi.it is an exclusively B2B portal. The purchased products are covered by the manufacturer's 12-month conventional warranty for conformity and/or malfunction defects, not detectable at the time of purchase.
5.2 In the event of a conformity defect, CREA E ARREDA will, at no cost to the Customer, send the spare parts necessary to restore the conformity of the product. The labor costs necessary to restore the product will remain the responsibility of the end Customer. The Customer is required to check the goods and their operation within 1 day after delivery. Any defects already present on delivery of the material must be reported to CREA E ARREDA within 1 day of receipt of the same, by e-mail to info@creaearredanegozi.it, indicating the code of the article, details and photographs of the defect found.
5.3 In the event that CREA E ARREDA is not able to return to the Customer a product under warranty (restored or replaced), the same may proceed to its consensual replacement with a product of similar or superior characteristics to the disputed one or the refund of the amount paid taking into account the use of the good. In cases of replacement under warranty, the Customer is required to ship the defective product at its own expense to the Seller's operational headquarters.

The goods under warranty must be returned by the Customer in the original packaging properly sealed, complete in all its parts. The Customer must retain the original packaging and all additional documentation of the purchased products until the warranty terms of the product expire.
5.4 No damages may be requested from CREA E ARREDA for any delays in carrying out repairs or replacements. If the reported defect should not result a lack of conformity pursuant to art. 129 d. lgs 206/2005, the Customer will be charged the costs of verification, restoration and transport, if incurred by CREA E ARREDA.
5.5 CREA E ARREDA assumes no responsibility for improper installation or misuse of products.
No warranty is given for direct or indirect damage caused by errors or discrepancies in the installation or incorrect use of the machine, damage from hard or ferruginous water, carelessness or incapacity of the user, irregular voltages in power lines, insufficient pressure or impurities in water or gas systems, malfunction of suction systems, or due to accident or force majeure or intervention by an unauthorized third party.
The warranty does not cover components subject to wear and tear such as, but not limited to, gaskets, lamps, glass, knobs, spreaders, electrical components, compressors, wheels, bearings, door and flap hinges, painted and unpainted trim, blades, belts.

Article 6 Customer's Right of Withdrawal

6.1 The Customer has the right to withdraw from the contract without any penalty and without specifying the reason within the term of 14 (fourteen) days from receipt of the goods by registered letter with return receipt to be sent to the operating headquarters of the company CREA E ARREDA at the following address: CREA E ARREDA, via Nuova Sant'Antonio, 20 - 80014 Giugliano (NA), stating that it wishes to avail itself of the right of withdrawal and indicating the order number, invoice number, code and quantity of the items, whether the withdrawal is partial (only in case of purchase of several items) or total and the bank details to obtain the refund transfer (Iban code of the invoice holder).
6.2 CREA E ARREDA will refund the price within a maximum period of 14 (fourteen) days from the day of receipt of the communication from the Consumer. In any case, CREA E ARREDA will be entitled to retain the refund until the date of receipt of the goods in its operational headquarters
6.3 Direct costs for the return of goods shall be borne by the Consumer. The shipment for the return of the material, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer. CREA E ARREDA is not responsible in any way for damage or theft/loss of goods returned by shipments not insured by the Customer. Excluded from the right of withdrawal are reconsiderations after ordering the goods, if these will be communicated after 1 day from the payment of the order. the customer has the right to reconsider within 24 hours after sending the order, beyond this timeframe is no longer possible to submit reconsiderations.
6.4 The right of withdrawal is excluded in the following cases:

• (a) lack of original packaging;
• (b) absence of integral elements of the product (e.g., manuals, accessories, and generally different conditions in which they were delivered);
• (c) damage to the product (e.g., products that are not intact, used, or show deformities, deterioration, signs of wear, and/or alterations of any kind)
• (d) purchase of customized products according to the specifications requested by the Customer.
• (e) Where the consumer has purchased products that, once opened, are unsaleable (for example, this is the case with disposable products packed in multiple packages or products that can be used for food preparation. These items, once used, are no longer suitable for resale).

6.5 The non-consumer Customer does NOT have the right of withdrawal.

Art. 7 Responsibilities

7.1 Technical data and images provided on the creaearredanegozi.it website are intended as indicative and not binding. The information published is provided by the respective manufacturers and may change without notice. In particular, the images, while representing the product, may not be perfectly representative and differ in color, designs, decorations. Under no circumstances can Crea e Arreda be held responsible for discrepancies or omissions between the images and descriptions published and the products sent.
In the event of errors and/or omissions of prices or technical characteristics, CREA E ARREDA undertakes to intervene promptly to correct any errors and to communicate them to the customer as soon as it becomes aware of them, even in the case of orders that have already been validated. In the latter case, the error will be communicated and confirmation or cancellation of the same will be awaited. No responsibility can be attributed to CREA and ARREDA for any errors or omissions promptly communicated.

Article 8 Applicable Law and Jurisdiction

8.1 This contract is governed by Italian law.
8.2 For all disputes arising from the application or interpretation of this contract, the Court of Naples shall have exclusive jurisdiction.